Razorpay Revolutionizes In-Store Payments with Q-Zap

Razorpay's offline payments division, RazorPay Datalabs POS, has introduced a new payment solution named ‘Q-Zap’ designed to optimize billing processes for offline retailers. According to the startup, this innovative suite can reduce in-store billing time by 40% and annual operating costs by up to 20%. The Q-Zap suite includes handheld devices that enable store staff to accept payments from customers anywhere within the store, as well as kiosks and vending machines for self-checkout options. On the software side, Q-Zap offers customized enterprise resource planning (ERP) integrations, allowing store personnel to access customer information, and product pricing, and update inventory in real-time.

Razorpay has successfully onboarded several notable brands for the new Q-Zap suite, including Decathlon, Dominos, Airtel, and Carrefour. The company claims that the solution has boosted sales and customer retention for Carrefour while streamlining operations for Decathlon. Rahul Kothari, Razorpay’s COO, emphasized that Q-Zap aims to eliminate long checkout lines, freeing store staff to assist customers more effectively by answering questions or helping with checkout processes.

This move to enhance its point-of-sale (PoS) offerings comes when the sector is teeming with innovations. Earlier this year, BharatPe, a competitor of Razorpay, launched a comprehensive payment device called ‘BharatPe One’, which combines point-of-sale (PoS), QR code scanners, and speakers. Despite these advancements, deploying new PoS devices increased slightly in the last fiscal year. The number of new PoS terminals grew by only 14% in the financial year 2023-24 (FY24), compared to 28% and 29% growth in the previous two years.